1. Orders & Quotations
How can I get a quote?
Please send us your product details, quantity, design files and target delivery time. We will provide a formal quote within 24 hours.
Please send us your product details, quantity, design files and target delivery time. We will provide a formal quote within 24 hours.
Is there a minimum order quantity (MOQ)?
Yes, we have MOQ requirements for most custom products. Please contact us for details based on the items you need.
Yes, we have MOQ requirements for most custom products. Please contact us for details based on the items you need.
Can I modify my order after payment?
Changes are possible only before production starts. Once production begins, we cannot accept changes.
2. Custom Design & Logo
Can you customize logo, color and packaging?
Yes, we support custom logo, color, pattern, packaging and full design customization.
What file formats do you accept for designs?
We accept AI, PDF, CDR, PNG and high-resolution JPG files.
Do you provide free design support?
We offer basic design and layout adjustments for free. Complex design services may have extra charges.
3. Production & Lead Time
How long is production time?
Normal production takes 7–15 business days after design confirmation and payment.
Can you accept urgent orders?
Yes, we offer rush production service for urgent orders. Extra fees may apply.
4. Shipping & Delivery
Do you provide worldwide shipping?
Yes, we ship to most countries and regions worldwide.
What shipping methods can I choose?
We support express, air freight and sea freight based on your time and budget.
How can I track my order?
Once shipped, we will send you a tracking number and link.
5. Payment & Security
What payment methods do you accept?
We accept bank transfer, credit card and other secure payment options.
Is my payment secure?
All payments are processed through secure and trusted platforms. Your information is fully protected.
6. Quality & Samples
Can I order a sample before bulk order?
Yes, samples are available to check quality and design. Sample fees will be applied.
Do you provide quality control?
We have strict quality inspection before shipment to ensure every product meets standards.
7. Returns & After-Sales
What if products have quality issues?
Please contact us with photos or videos within 7 days after receiving. We will resend or refund accordingly.
8. Can we customize soccer accessories with our company logo?
Yes, Vangolux provides one-stop custom solutions for corporate events and sports clubs…
Still Have Questions?
Can’t find the answer you’re looking for? Our support team is ready to help you.